Returns & Refund Policy
Returns & Refund Policy
Thank you for choosing Sterling Row. At Sterling Row, we place great importance on quality craftsmanship, timeless design, and customer satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a transparent returns and refund policy to ensure a smooth shopping experience.
30-Day Return Policy
We accept returns within 30 days of receiving your order. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Please include the order confirmation or packing slip with your return.
How to Start a Return
Contact Us
Before returning an item, please contact our support team at support@sterlingrow.co.uk to begin the return process.
Return Authorization
Once your request has been approved, you will receive a Return Authorization (RA) number along with instructions on how to return your item.
Packaging
Please securely package the item in its original packaging together with all included accessories.
RA Number
The RA number should be clearly visible on the outside of the package.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part. We recommend using a tracked shipping service.
Refund Process
Once we receive and inspect the returned item, we will send you an email confirming receipt of the return. We will then notify you whether your refund has been approved or rejected.
If approved, the refund will be processed to your original payment method within 7 business days.
Non-Returnable Items
- Opened or used products
- Gift cards
Damaged or Defective Products
If you receive a damaged or defective item, please contact us immediately at support@sterlingrow.co.uk with a description of the issue and photos of the product. We will do our best to resolve the matter as quickly as possible.
Exchanges
The fastest way to receive the correct product is to return the current item. Once your return has been accepted, you may place a new order for the preferred product.
Contact Information
Phone Number: +31 6 3828 7630
Email Address: support@sterlingrow.co.uk
Address: Szczęśliwa 26, 02-454 Warsaw, Poland
Support Hours
Monday – Friday: 09:00 – 17:00
Company Information
Company Name: Montavo
Company Registration Number: 42055328
VAT Number: NL869502773B01
Frequently Asked Questions
Contact Us
For questions about shipping, returns or your order, contact us at support@sterlingrow.co.uk.
STERLING ROW
Modern. Strong. Authentic.
At Sterling Row
We believe that true style is the balance between comfort and class, simplicity and refinement.
Our mission is simple: to create timeless menswear that looks good and feels even better to wear.
No fleeting trends. No unnecessary noise.
Only refined essentials from minimalist basics to modern, elevated tailoring.
For men who know exactly what they want, and let their style speak for itself.
OUR MISSION
Less noise. More class.
At Sterling Row
We design clothing for men who value quality over quantity.
Garments that speak through cut, fabric, and presence not loud trends or fleeting fashion.
At Sterling Row, our mission is clear:
to create timeless style that feels natural and effortless, without compromising on comfort, character, or quality.
STERLING ROW. FOR MEN WHO CHOOSE BETTER.
Crafted with intention. Guided by simplicity. Made to last.
We believe true style begins with attention to detail.
True style begins with responsibility.
OUR PRINCIPLES
We are guided by an ethical code of conduct both within our team and in collaboration with our partners.
We are committed to fair working conditions, mutual respect, and a responsible approach to people and the environment at every stage of production.
Simplicity. Class. Sterling Row. Your trusted partner in timeless style.