Shipping policy

Shipping Availability

Sterling Row currently ships exclusively within the United Kingdom. At this time, we do not offer international shipping.

Where Your Order Ships From

Orders are dispatched from our fulfilment centre in Yiwu, Zhejiang, China. Delivery is by tracked international shipping with UK last-mile delivery.

Order Processing

• Processing Time: 1 business day (Monday to Friday)
• Order Cut-Off Time: 2:00 PM (UK time), Monday to Friday

Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day.

Shipping Method & Delivery Time

Free Tracked Delivery (United Kingdom)

• Shipping Cost: Free
• Estimated Delivery Time: 2-10 business days from order to delivery

Delivery times are estimates and may vary due to factors outside our control, including customs processing, courier delays, weather conditions, or peak seasons.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing tracking information so you can monitor your shipment until delivery.

Returns

Returns are accepted within 30 days of delivery. Please contact our support team before returning an item. Full details, including our returns address in Yiwu, Zhejiang, China, can be found in our Refund and Return Policy.

Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout. Sterling Row is not responsible for delays or failed deliveries caused by incorrect or incomplete address details.

Contact Information

Company Name: MBX Digital

Sterling Row is operated by MBX Digital.

Phone Number: +31 6 3828 7630

Email Address: support@sterlingrow.co.uk

Address: Bonkelaar 73, 1852 RZ Heiloo, Netherlands

KVK: 42067045

VAT ID (btw-id): NL005499600B57